1STOP is committed to providing you with the highest levels of customer service. This includes protecting your privacy. We are bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. This privacy policy applies to the Australian operations of all brands and services offered by 1STOP.

1) Overall privacy statement
1STOP Pty Ltd takes your privacy seriously. Because we gather certain types of information about our users we want to help you understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather, how we use it, and how to correct or change it. These privacy practices apply to the Website that you were viewing when you clicked through to this policy, which is operated by 1STOP Pty Ltd, its partner or affiliate.

2) How we collect personal information
1STOP Pty Ltd collects personal information in a number of ways, including:

1. directly from you, such as when you enter your personal details on our website (eg during registration or application for products and services), to enable login and password verification and when you provide information by phone or in documents such as an application form;
2. from third parties such as our related companies, credit reporting agencies or your representatives;
3. from publicly available sources of information.
4. How we use your personal information
5. Your personal information may be used to:
6. identify you and to assist you to subscribe to our website services more easily;
7. provide the services you require;
8. administer and manage those services, including charging, billing and collecting debts;
9. gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs;
10. inform you of ways the services provided to you could be improved;
11. conduct appropriate checks for credit-worthiness and for fraud;
12. research and develop our services.

4) Personal information collected
The type of personal information we collect relate to registration on and such information may include your name, current address, telephone/mobile phone number, email address.

If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

5) Other information
Our websites record other information as well. This information is used to improve the structure and performance of those sites to provide users with an improved service. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.
1STOP Pty Ltd gathers usage information from our websites and other websites. This is aggregated for reporting purposes. Personally identifiable characteristics are removed and users remain anonymous, unless you have given prior express consent for 1STOP Pty Ltd to recognise your usage. This data is gathered by us to examine Internet trends and demographics and to assist in improving the structure and ease of use of our websites.

6) When we disclose your personal information
For the purposes set out above (under "How we use your personal information" ) we may disclose your personal information to organisations outside 1STOP Pty Ltd. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations to which we usually disclose information include:

1. outsourced service providers who manage the services we provide to you, including:
2. customer enquiries;
3. mailing systems;
4. billing and debt-recovery functions;
5. information technology services;
6. installation, maintenance and repair services;
7. marketing, telemarketing and door-knocking services;
8. market research;
9. your representatives (eg your authorised representatives or legal advisers);
10. credit-reporting and fraud-checking agencies;
11. credit providers for credit related purposes such as creditworthiness, credit rating,
12. credit provision and financing;
13. our professional advisers, including our accountants, auditors and lawyers;
14. government and regulatory authorities and other organisations, as required or authorised by law;
15. organisations involved in:
16. a transfer/sale of all or part of our assets or business (including accounts and trade receivables); and
17. managing our corporate risk and funding functions (eg securitisation);
18. other telecommunication and information service providers; and
19. our related companies.

7) Security of your information
We take reasonable steps to ensure that your personal information is stored securely. While 1STOP takes all due care in ensuring the privacy and integrity of the information you provide, the possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet or while stored on 1STOP systems or on 1STOP's Site. 1STOP disclaims all liability to you to the greatest extent possible pursuant to law should this occur.

8) Children’s privacy
Children’s privacy is very important to us. We ask that children under the age of 18 have a parent or guardian verify their membership application with 1STOP Pty Ltd. While 1STOP Pty Ltd will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.

9) How to contact us
If you have any questions in relation to privacy, please contact us on 1300 782 787 between 9.00 am and 5.00 pm, Monday to Friday Western Standard time or email info@1stop.com.au or write to our The Manager, PO Box 993 Subiaco Western Australia 6904.